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The following terms and conditions regulate the contractual relationship between the dog school Dog Touch and consumers (hereinafter "customer") who take advantage of an offer from Dog Touch or their teachers.

§ 1 contract content
The contract concluded between Dog Touch and the customer is a service contract with the aim of conveying certain content to the customer in dealing with his pet. The customer only receives suggestions for action from the dog school (trainer, lecturer). Since the implementation of what has been learned in the lesson/seminar/workshop as well as later depends largely on the customer's work with his pet, Dog Touch does not guarantee success. Participation in the exercises during the courses (seminars/workshops) and individual lessons, the subsequent implementation of the suggested actions and the decision as to whether the customer allows his dog to exercise off-leash are at the customer's discretion and at his own risk. Dog Touch is not liable for any damage caused by the customer's dog. The customer is obliged to provide proof of dog owner liability insurance before attending a training course (seminar/workshop). Lessons take place at Dog Touch's headquarters, unless another seminar location has been agreed.

§ 2 Description of services & conclusion of contract
Registration at Dog Touch takes place in person, by telephone or in writing, also by email. By registering, the customer confirms that they have read, understood and accepted these General Terms and Conditions. With the consent of Dog Touch (in person, by telephone or in writing, also by e-mail) to the customer's participation, the contract is binding.

(1) Individual coaching
In the individual lessons, Dog Touch offers the customer at an agreed time
Individual lessons or individual advice. These are individual training/consulting hours in which only the trainer and the contractually bound customer with his/her dog/s take part. The binding registration takes place through
Appointment agreement between Dog Touch and customer. Due to the design of the
Individual lessons depending on the cooperation of the customer and his animal
The number of hours owed cannot be firmly agreed. Rather, the number of hours depends on the specific need arising from the behavior and progress of the customer and his dog(s) and therefore between the
Contracting parties must be agreed individually. It is expressly pointed out
pointed out that the provisions of the contract and the general terms and conditions on which this contract is based apply in the present form for all agreed individual hours.

(2) puppy group, etiquette group
Dog Touch offers puppy and etiquette classes at the times indicated in the timetable.
group. These are offered continuously, so that there are usually no waiting times for the customer and access is possible at any time. The customer can participate in the respective hours of the groups after a one-time presentation or registration and approval by Dog Touch. The prices for the puppy or etiquette group are listed on the price list (website).

(3) 1-day, 2-day and intensive coaching, office dog coaching
Dog Touch also offers 1-day, 2-day and intensive coaching. place and time
such coaching will be announced on the Dog Touch website or in person
given.

§ 3 Prices and terms of payment
(1) The current prices can be found on the Dog Touch website/Facebook page or will be communicated by telephone or email on request. The agreed prices result from the concluded contract and may deviate from the prices on the website (individual agreement).

(2) The prices quoted are in EURO and include the statutory VAT.

(3) All services are to be paid in advance by bank transfer, PayPal or in cash. If the coaching takes place outside of the Dog Touch location, the customer reimburses the trainer for the travel costs of currently €0.50 incl. statutory VAT per kilometer driven.

(4) Payment of the remuneration for lessons in the puppy or etiquette group is made before/at the beginning of the lesson in question by bank transfer, PayPal or in cash.

(5) 1-day or 2-day intensive coaching, intensive coaching and office dog coaching
can be paid by bank transfer or PayPal. After registering for the respective event, the participant will be sent an invoice for the costs by e-mail. The fees are to be paid immediately upon receipt of the invoice. Only then is there a right to participate. If payment is received less than 14 days before the start of the event, a transfer form must be presented as proof of payment.

(6) In the event that the customer does not meet this payment obligation or does not do so in good time, he is excluded from participating in the course offered.

§ 4 Withdrawal from the contract by the customer
   Cancellation Policy

A) 2-day coaching and intensive coaching, office dog coaching
The participant can withdraw from the contract without giving reasons - under the following conditions.

1. The withdrawal must be made in writing (by email to: info@dog-touch.com). The time of receipt by the organizer is decisive for the time of withdrawal.

2. The cancellation costs are:
- in the case of withdrawal from 30 calendar days before the start of the event: 50% of    the participation fee.
- in the event of withdrawal from the 20th calendar day before the start of the event, no  cancellation will be made
  Refund provided the space cannot be reoccupied by Dog Touch.
  In order to avoid cancellation costs, the participant can cancel a
  Provide substitute participants. The organizer can change the participant

  at your own discretion.

B) Individual coaching (2 hours or 3 hours) / 1 day coaching
If the customer cancels an individual coaching/1-day coaching, he is obliged to pay a processing or cancellation fee, the amount of which is staggered according to the time of the cancellation. If you cancel up to two weeks before the start of the event, it amounts to 25% of the event fee. If you cancel up to 8 days before the start of the event, the fee is 50% of the event fee. If the customer cancels within 48 hours before the start of the event or if the customer does not attend the event without cancelling
participates in or discontinues participation in the event, a fee of 100% of the
to pay the agreed event fee. If the customer can provide evidence of a substitute participant or if there is a "successor" according to the waiting list who takes the place, a customer can withdraw from the contract up to 48 hours before the start of the individual coaching/1-day coaching and the fees paid will be refunded.

C) Puppy course / etiquette course
If the customer cancels the puppy course/etiquette course, he is obliged to pay a processing or cancellation fee, the amount of which is staggered according to the time of cancellation. If you cancel up to two weeks before the start of the event, it amounts to 25% of the event fee. If you cancel up to 8 days before the start of the event, the fee is 50% of the event fee. If the customer cancels his registration within 48 hours before the start of the event or if the customer does not take part in the event without deregistration or if he cancels his participation in the event, a fee of 100% of the agreed event fee must be paid. If the customer can provide evidence of a substitute participant or if there is a "successor" according to the waiting list who takes the place, a customer can withdraw from the contract up to 48 hours before the start of the puppy course/etiquette course and the fees paid will be refunded.

Cancellations of 2-day coaching / intensive coaching, office dog coaching, individual coaching (2 hours / 3 hours), 1-day coaching, puppy course and etiquette course and, if necessary, the naming of substitute participants must be made in writing to Dog Touch to display. The receipt of the notification is decisive for the number of days before the start of the event.

§ 5 Withdrawal from the contract / rescheduling by Dog Touch
(1) Dog Touch reserves the right to withdraw from the contract, in particular if too few participants have registered for a 2-day seminar or intensive coaching, a trainer is absent or other unforeseeable events that make it impossible to carry out the
make the event unreasonably difficult to enter. Dog Touch will always endeavor to offer an alternative date for the event instead of a cancellation.

(2) In difficult weather conditions (heavy rain, high outside temperatures, etc.), Dog Touch reserves the right to cancel or postpone individual course hours. The course content will be made up for on the next regular course date. The total number of hours of a puppy or etiquette course remains unchanged.

(3) Dog Touch will inform the customer of an appointment cancellation/change immediately by telephone, e-mail or in any other electronic form.

(4) If the start of a puppy or etiquette course is completely postponed, the customer is entitled to withdraw from the contract and does not owe Dog Touch any
Compensation. The customer is entitled to request a refund of the course fee.

§ 6 Refund of Payments
In the event of an overpayment in the event of a withdrawal according to § 4 or § 5, Dog Touch will immediately reimburse the customer for overpaid fees. If the customer has paid the fee in cash, the refund is made at his option by transfer to an account designated by him or in cash.

§7 Liability
(1) Dog Touch assumes no liability for personal injury, property damage or financial loss incurred by the customer, his dog, companions or third parties when using the
exercises shown or when participating or the possibility of participating
Offers by Dog Touch arise. The only exception to this is liability for
intentional or grossly negligent action by the trainer. This also applies to liability
by legal representatives, employees and vicarious agents of Dog Touch. The customer is obliged to inform accompanying persons of the exclusion of liability.

(2) Children under the age of 16 are only permitted to participate in events when accompanied and under the supervision of a legal guardian and at their own risk
Legal guardian. Third parties are not authorized to supervise a participant under the age of 16.

(3) Participation in offers from Dog Touch is at your own risk. During the entire participation, the dog's handler remains responsible for supervision as animal owner or animal supervisor according to §833 and §834 BGB and is liable for the damage caused by himself or his dog, even if he acts at the instigation of Dog Touch.

(4) The customer assures that he has pet owner liability insurance for his dog
corresponding coverage amount. The insurance policy must be presented upon request.

§ 8 Other obligations of the customer
(1) The customer is obliged to check his dog's equipment (collar/harness, leash, muzzle if applicable) for functionality before the lesson. Wearing sturdy shoes is recommended.

(2) The customer is obliged to notify Dog Touch immediately upon becoming aware of contagious diseases or the dog being in heat, as well as excessive aggressiveness or other behavioral problems on the part of the dog that could lead to the disruption of the course. He also assures that his dog has an age-appropriate and timely valid vaccination status. A valid vaccination card must be presented on request.

(3) If there are circumstances according to paragraph 2 or if the conditions according to paragraph 2 are not met, Dog Touch is entitled to remove the customer and his dog from the course
rule out. The customer can participate with another dog or with one
Alternative date, as far as possible and if at that time the requirements for a
participation are created.

(4) If the customer violates his obligations according to paragraphs 1 and 2 or if the customer himself behaves in a way that disrupts the instruction and/or training of the other participants and/or endangers other participants and/or the trainer, or if he acts on his dog in a way that contradicts Dog Touch's principles for dealing with dogs, Dog Touch is entitled to exclude him from the training session or permanently from the lesson. In this case, course fees/hourly fees will not be reimbursed.

(5) The customer is responsible for compliance with legal provisions in connection with the dog being led (e.g. certificate of good conduct for list dogs, wearing a muzzle, compulsory leash).

§ 9 Exclusion of individual dogs
Dog Touch reserves the right to refuse participation to dogs that do not appear suitable for participation in a Dog Touch offer. If this becomes apparent after the agreed service has started, 50% of the fee already paid will be refunded if the dog cannot participate in the agreed service and no substitute participant is available.

§ 10 Invalidity of Individual Provisions
The invalidity of individual provisions does not result in the invalidity of the entire agreement.

§ 11 Jurisdiction
It is agreed that the court responsible for legal disputes is the one in whose district Dog Touch has its place of business.

 

§12 Dog Touch cancellation policy

right of withdrawal

 

The cancellation period is fourteen days from the day the contract was concluded.

 

In order to exercise your right of withdrawal, you must inform us

 

Dog Touch

Birgit Schmidts

Birkenwaldstrasse 28

63165 Muehlheim am Main

Telephone: 01 51 64728888

Email: info@dog-touch.com

 

by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample revocation form for this, but this is not mandatory.

 

To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

 

Consequences of revocation

If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you.

 

If you have requested that the services should begin during the cancellation period, you must pay us a reasonable amount that corresponds to the proportion of the services already provided up to the point in time at which you informed us of the exercise of the right of cancellation with regard to this contract compared to the total scope of the services provided for in the contract. See terms and conditions.

 

Exclusion of the right of withdrawal

According to Section 312g Paragraph 2 No. 9 BGB, the right of cancellation does not apply to contracts for the provision of services in connection with leisure activities if the contract provides for a specific date or period for the provision.